Customer Services
We hope that the information provided on our webiste is complete and helpful. However, if you have any questions that you cannot find answered here then please do not hesiate to contact us.
Ordering Information
orders by telephone and email.
Once your order is submitted you will receive a non-automated email confirming your order. We aim to confirm all orders within one working day. The expected delivery date will be confirmed at this time.
When we process your order we will require the following:
Credit Card Number, Valid Date and Expiry Date (VISA, Master Card, switch or AmEx), Security Code
Your Name, Address and Contact Telephone Number
Your Order Details
For security reasons, please note that when ordering by email we will not ask you to send your credit card and personal details by email. We will contact you by phone to obtain this information from you.
If you wish to pay by cheque then please place your order by telephone or email. Your order will be despatched upon clearance of your cheque (usually 3 working days).
Our experienced team are available to answer your enquiries and/or take your order over the telephone from 9.30-1700 GMT, Monday to Saturday on +44 01945 870823
Delivery
Orders are despatched on receipt of your order (if in stock), otherwise within 5 working days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date.
You will be sent a non-automated email confirming your order and expected delivery date. This is usually sent within 24 hours.
Warranty
Engine builds will be covered by a twelve month or 10,000 mile period only when engines are fitted with standard manufacturers parts and running within standard parameters and standard engine control. Unfortunately no warranty can be given on modified engines or engines running non standard engine management systems.
Shipping Pricing and Information
Cost of Delivery:-
~ Telephone & Email Orders =
£10.00 upto 2Kgs in weight
£15.00 upto 5Kgs in weight
£20.00 upto 10Kgs in weight
£25.00 upto 15Kgs in weight
£35.00 upto 25Kgs in weight
Packaging and insurance are included.ext here ...
Returns Policy
It is our intention to offer a problem-free mailing service. Our reputation depends on our level of service and customer satisfaction.
All items are checked thoroughly prior to despatch and should reach you undamaged and ready for use.
In the unlikely event that items are received faulty or damaged, then a replacement unit will be despatched upon receipt of returned damaged / faulty goods.
No returns will be accepted without prior approval. Returns only accepted after issue of a Return Authorisation Number.
None of the above affects your statutory rights as a consumer.
Complaints
Should you have cause to complain about our service or merchandise we always endeavour to respond immediately and certainly within two working days. Please e-mail
sales@atfpower.com
